Privacy Policy

This Notice applies to Zepto Marketplace Private Limited (hereinafter referred to as “Zepto” or “the Company”), a company incorporated under the Companies Act, 2013 and having its registered office at First Floor, 773, Sarjapur Main Road, Kaikondarahalli, Bengaluru, Karnataka-560103 and its subsidiaries, its holding company, its affiliates. The Company is the owner of websites www.kiranasaathi.com and kiranasaathi.com and mobile application ‘KiranaSaathi’ (collectively, the “Platform”).

This privacy notice (Privacy Notice) describes the policies and procedures applicable to the collection, use, storage, disclosure and protection of Your information shared with Us while You use the Platform, and for the purpose of this Privacy Notice “We”, “Us”, or “Our” refers to Zepto Marketplace Private Limited and its subsidiaries, its holding company, its affiliates, wherever context so require and the terms “You”, “Your”, “Yourself” or “User” refer to user of the Platform. We value the trust You place in Us. That is why, We maintain reasonable security standards for securing the transactions and Your information.

Please read the Privacy Notice carefully prior to using or registering on the Platform or accessing any material, information or availing any services through the Platform.

This Privacy Notice specifies the manner in which Your information is collected, received, stored, processed, disclosed, transferred, dealt with or otherwise handled by Us. This Privacy Notice does not apply to information that You provide to, or that is collected by, any third-party through the Platform, and any Third-Party Sites that You access or use in connection with the services offered on the Platform.

By visiting the Platform or setting up/creating an user account (Account) on the Platform, You accept and agree to be bound by the terms and conditions of this Privacy Notice and consent to Us collecting, storing, processing, transferring and sharing information including Your Personal Information (defined below) in accordance with this Privacy Notice.

Further, in case You are under the age of 18 years, You (i) accept and acknowledge that You are accessing the Platform through a parent or a legal guardian who is of a legal age to form a binding contract under the Indian Contract Act, 1872 and such person has accepted this Privacy Notice on Your behalf to bind You; and (ii) hereby acknowledge that You are accessing this Platform under the supervision of Your parent or legal guardian and have their express permission to use the services.

We may update this Privacy Notice in order to comply with the business or regulatory or administrative requirements. If We make any significant changes to this Privacy Notice, We may endeavour to provide You with reasonable notice of such changes, such as via prominent notice on the Platform or any other communication channels on record. To the extent permitted under applicable law, Your continued use of the services after We publish or send a notice about the changes to this Privacy Notice shall constitute Your consent to the updated Privacy Notice.

This Privacy Notice is incorporated into and subject to the terms of use available on the Platform (“Terms”) and shall be read harmoniously and in conjunction with the Terms. All capitalised terms used herein however not defined under this Privacy Notice shall have the meaning ascribed to them under the Terms.

1. Collection of Information

We collect various information from You when You access or visit the Platform, register or set up an Account on the Platform or use the Platform. You may browse certain sections of the Platform and the Content, without registering an Account on the Platform. However, to avail certain services on the Platform, You are required to set up an Account on the Platform. This Privacy Notice applies to information(s), as mentioned below and collected about You:

a. Personal Information: You may provide certain information to Us voluntarily while registering on the Platform for availing services including but not limited to Your complete name, mobile number, email address, date of birth, gender, age, address details, KYC related information such as Permanent Account Number (PAN), passport, driving licence, the voter’s identity card issued by the Election Commission of India, or any other document recognized by the Government for identification, income details, Your business or professional details, videos or other online/offline verification documents as mandated by relevant regulatory authorities, Your health and lifestyle related information and any other information voluntarily provided through the Platform, together with Your internet protocol address, web request, operating system, browser type, other browsing information (connection, speed, connection type etc.), device type, the device’s telephone number (“Personal Information”). The act of providing Your Personal Information is voluntary in nature and We hereby agree and acknowledge that We will collect, use, store, transfer, deal with and share such details in compliance with applicable laws and this Privacy Notice.

b. Sensitive Personal Information: For the purpose of this Privacy Notice, Sensitive Personal Information consists of information relating to the following: i. passwords; ii. financial information such as bank account or credit card or debit card or other payment instrument details; iii. physical, physiological and mental health condition; iv. sexual orientation; v. medical records and history; vi. biometric information; vii. any details relating to the above as provided to a body corporate for providing services; viii. any details relating to the above, received by a body corporate for processing, stored or processed under lawful contract or otherwise; ix) any other information that may be regarded as Sensitive Personal Information as per the prevailing law for the time being in force.

Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Information or Sensitive Personal Information.

You may be asked for the payment details to process payments for the services. You may also be asked to provide certain additional information about Yourself on a case to case basis.

c. Transactional Information: If You choose to avail the services through the Platform, We will also collect and store information about Your transactions including transaction status, order history, number of transactions, details and Your behaviour or preferences on the Platform. All transactional information gathered by Us shall be stored on servers, log files and any other storage system owned by any of Us or by third parties. Your Short Messaging Service (SMS(es)) that are stored on Your device for the purposes of, including but not limited to, registering You and Your device for the purpose of Products and services, OTPs for logins, enhancing Your security are also collected and processed by Us.

d. Location based information: When and if You download and/or use the Platform through Your mobile, tablet, and/or any other computer sources or electronic devices, We may receive information about Your location, Your IP address, internet bandwidth, mobile device model, browser plug-ins including a unique identifier number for Your device. The information You provide may be used to provide You with location-based services including but not limited to search results and other personalised content. If You permit the Platform to access Your location through the permission system used by Your device operating system, the precise location of Your device when the Platform is running in the foreground or background may be collected. You can withdraw Your consent at any time by disabling the location tracking functions on Your device.

The primary goal in doing so is to provide You a safe, efficient, smooth, and customised experience on the Platform. The information collected allows Us to provide the services and/or features on the Platform that most likely meet Your needs, and to customize the Platform to make Your experience safer and easier.

We may also collect certain non-personal information, such as URL, internet service provider, aggregate user data, software and hardware attributes, pages You request, and cookie information, which will not identify with You specifically (“Non-Personal Information”), while You browse, access or use the Platform. We receive and store Non-Personal Information by the use of data collection devices such as “cookies” on certain pages of the Platform for various purposes. You are always free to decline such cookies if Your browser permits. Please refer to our Cookie Policy for additional details.

e. Additional Information: We may obtain information You voluntarily share with Us through interactions on Our social media channels, participation in surveys or by submission of feedback.

2. Use of Information

We use the information in accordance with law, for the following purposes (collectively “Purposes”):

a) to create Your account and verification of Your identity and access privileges

b) to provide You the access to the Products and services offered by Us, Sellers, or business partners and improve the services on the Platform that You request

c) for internal business purposes and services, including without limitation, warehousing services, delivery services, IT support services, and data analysis services

d) to resolve disputes, to manage Your requests and complaints, administer Our service and diagnose/troubleshoot technical problems

e) to help promote a safe service on the Platform and protect the security and integrity of the Platform, the services and the users

f) to design and improve the products and services and customer relationship management processes

g) to collect money from You in relation to the services

h) to inform You about online and offline offers, products, services, and updates

i) to customize Your experience on the Platform or share marketing material with You

j) to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited activity on the Platform

k) to enforce and inform about Our Terms of Use

l) to process and fulfil Your request for services or respond to Your comments, and queries on the Platform

m) to audit, monitor and enhance Our internal processes for smooth functioning of Our Platform

n) to contact You through email, SMS, WhatsApp, telephone and any other mode of communication in relation to the services

o) to allow Our service providers, business partners and/or associates to communicate with You

p) to allow third parties to contact You for Products and services availed/requested by You on the KiranaSaathi Platform or third-party links

q) to identify and respond to security incidents and threats; to examine, prevent, and take corrective action against unlawful activities or suspected fraud

r) to communicate important notices or changes in the services, use of the Platform and the Terms/policies

s) to conform to the legal requirements, compliance/reporting to regulatory authorities, as may be required

t) to carry out Our obligations and enforce Our rights arising from any contract entered into between You and Us

u) to carry out research with relevant partners

v) to carry out other legitimate business cases

w) to carry out marketing, advertising or promotional activities

x) for any other purpose after obtaining Your consent at the time of collection

3. Sharing of Information

a. Business Partners: We may disclose Your Personal Information to third party Sellers, service providers, merchants, delivery partners, marketing or advertising partners, consultants, partners for carrying out research and other service providers who work for either of Us or provide services through the Platform.

b. Compliance with law: We may disclose Your information including Personal Information, to the extent necessary: (a) to comply with laws, regulatory requirements and to respond to lawful requests and legal process or an investigation, (b) to protect Our rights and property, the users, and others, including to enforce the Terms or to prevent any illegal or unlawful activities, and (c) in an emergency to protect safety and assets.

c. Acquisition Sale or Merger: We may, in compliance with applicable laws, share all of Your Personal Information and other information with any other business entity(ies), in the event of a merger, sale, reorganisation, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of any of Us.

d. Sharing with Group/Affiliated Entities and Transfer Outside India: Subject to applicable law, We may at Our sole discretion, share Personal Information to Our Group or affiliated entities, any third party that ensures at least the same level of data protection as is provided by Us, located in India or any other country. By using the Platform, You accept the terms hereof and hereby consent to Us sharing of Your Personal Information.

4. Security Precautions and Measures

The Platform has reasonable security measures and safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration, in compliance with applicable laws. Whenever You change or access Your Account on the Platform or any information relating to it, the use of a secure server is offered.

You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Us of any unauthorised use of Your Account information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session.

When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. We assume no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorised third-party access, or other causes beyond Our control.

5. Retention of Your Personal Information

We maintain records of Your Personal Information only till such time it is required for the Purposes, or for as long as required by applicable law. To the extent possible, We endeavour to store Personal Information and Sensitive Personal Information within India. When You request Us to erase Your information, We will honour the said request, but We may retain certain information about You for the purposes authorized under this Privacy Notice unless prohibited by law.

6. Links to Other Third-Party Sites

The Platform may link You to other third-party platforms (“Third-Party Sites”) that may collect Your Personal Information including Your IP address, browser specification, or operating system. We are not in any manner responsible for the security of such information or their privacy practices or content of those Third-Party Sites. We recommend that when You enter a Third-Party Site, You review the Third-Party Site’s privacy policy as it relates to safeguarding of Your information.

7. Public Posts

You may provide Your feedback, reviews, testimonials, etc. on the Platform on Your use of the services (“Posts”). Any content or Personal Information and Posts that You share or upload on the publicly viewable portion of the Platform will be publicly available, and can be viewed by other users and any and all intellectual property rights in and to such Posts shall vest with Us.

8. Your Consent, Rights and Changes to Privacy Notice

Your Consent: All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. We process Your Personal Information based on Your consent. By using the Platform or services and/or providing Your Personal Information, You agree to the processing of Your data in accordance with this Privacy Notice.

Right to erasure and Right to Withdraw Your consent: You may choose to withdraw Your consent provided hereunder at any point in time. You may do the same by visiting Home page → Settings Icon → Profile on the mobile application.

Personal Information access, Rectification or Modification: You can access and review Your Personal Information shared by You by placing a request with Us. You may review, correct, complete, upgrade, erase, update and change the information that You have provided to Us, at any point by making changes on the mobile application Home page → Settings Icon → Profile.

Right to nominate another person: You have the right to nominate one or more individuals to act on Your behalf in case of Your death or incapacity to exercise applicable rights.

Right to restrict Our use of Your Personal Information: You have the right to object or limit the way in which We can use or process Your Personal Information.

Right to complain to supervisory authorities: If You wish to make a complaint or are unhappy with the way We process Your Personal Information, You have the right to complain to the appropriate supervisory authority of Your jurisdiction.

Children Information: We are deeply committed to safeguarding the privacy of minors. We do not intentionally gather or request Personal Information from individuals under the age of 18. Our Platform is intended solely for those who are legally capable of entering into contracts as per the Indian Contract Act, 1872.

Changes to Our Privacy Notice: We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Notice at any time, and shall provide a notice to You of such changes. Your acceptance of the amended Privacy Notice by continuing to visit the Platform or using the services, shall signify Your consent to such changes.

9. Grievance Officer

We have appointed a grievance officer, under authorisation, in accordance with the Information Technology Act, 2000 and the rules made thereunder. You can contact the designated Grievance Officer, namely, Panduranga Acharya, Designation: General Counsel, at legal@kiranasaathi.com. We are committed to answer Your questions within the reasonable time limit.

10. Questions?

Please feel free to contact us at legal@kiranasaathi.com regarding any questions on the Privacy Notice. We will use reasonable efforts to respond promptly to requests, questions or concerns You may have regarding Our use of Your Personal Information.

Further, please note that the Platform stores Your data with the cloud platform of Amazon Web Services provided by Amazon Web Services, Inc., which may store this data on their servers located outside of India. Amazon Web Services has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://aws.amazon.com/. The privacy policy adopted by Amazon Web Services is detailed in https://aws.amazon.com/privacy.

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